Wednesday, 23 October 2013

BEST services in Mumbai

Happened to travel through BEST bus through one of the busiest roads in Mumbai – LBS Road and it left me wondering, how difficult it must be for its drivers.

Some of the challenges to the BEST bus driver that I noticed during my travel were – Autos driving all around with no signals for left/right turns, pedestrians crossing the road anywhere it pleases them, traffic jams at all times and for hours together, and the drivers still using the same route knowing very well that they will get stuck in traffic for hours, braving engine heat in hot summers and sitting in the seat for 6-7 hours, taking over 2 hours to travel 10+ Kms distance (origin to destination), commuters complain about buses being late, not stopping at bus stops… The list goes on…

Also while talking to one of the driver, got to know that they make just one round trip per day, which itself takes over 6 hours. And then, there are complaints that there are not enough buses and are not maintained properly.

Should we then call it BEST or WORST?

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